Customers have the option to cancel their order within the 14 day pick-up period for a 100% refund for any reason. However, once the buyer has taken possession of the item(s) they cannot be returned, all sales are final. We encourage our customers to inspect their purchased items at time of pickup before taking possession to ensure they are in correct and proper condition.
If a customer has not scheduled an appointment and picked up their order within 14 days, their items are subject to donation back to the store for resale, and no refunds will be offered. After placing an order, please maintain communication with our ecommerce staff to avoid this outcome. We cannot store items long term; make sure you are prepared to retrieve your item in a timely manner.
If you have any questions or concerns, please contact us directly at restoreonline@habitatla.org